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Ministry of Culture, Sports and Tourism. Asia Culture Center

Refund/Change

예매방법별 및 결제수단별 환불/변경 방법
Category Channel Refund/Change
Booking method
Channel
Telephone
(before buying a ticket)
Refund/Change
Call center (+82-1899-5566) or Ticket Office
Channel
Internet
(before buying a ticket)
Refund/Change
Internet, call center (+82-1899-5566)
Channel
On site
(after buying a ticket)
Refund/Change
Visit the Ticket Office with the ticket
Payment method
Channel
Card
Refund/Change
Cancel card transaction (within four business days)
Channel
Cash
Refund/Change
Refund at the Ticket Office
Reminder
  • Tickets are refundable using the payment method used for booking (same credit card, cash)
  • After buying a ticket, ticket exchange and refund are available only for the ticket holder.
  • After canceling a credit card payment (credit card fee reapproved), please contact your credit card company for further information.
  • Tickets reserved at another booking platform are refundable at the platform.
Nonrefundable Tickets
  • Free tickets and vouchers are not refundable or exchangeable.
  • For groups, payment cannot be exchanged for individual tickets.
  • Package tickets cannot be canceled or refunded after the first use.
Other Reminders
  • The ACC is not liable for damages from transactions and transfers between individuals.
  • Customers are responsible for issues caused by negligence regarding booking and theater regulations. Please note that refund fees may apply depending on the cancellation date.
Refunding/Changing Fees
Refunding/Changing Fees
Category Refund fees 비고
Category
Until 10 days before the program date
Refund fees
None
Note
(e.g.,) Canceling a ticket for a program held on August 25 until August 15
Category
Until 1–9 days before the program date
Refund fees
10%
Note
90% refunded after deducting 10%
Category
Program date
Refund fees
90%
Note
10% refunded after deducting 90%
Category
After a program starts
Refund fees
Not refundable
Note
-
  • When changing a reservation, please cancel and repurchase the tickets. Refund fees may apply depending on the date of change.
  • To reduce the financial burden for visitors, the ACC applies affordable rates in accordance with the refund fee standards under the Consumer Dispute Resolution Standards for Korea Consumer Agency’s performance businesses.
Refunding/Changing Fees
  • Package tickets cannot be canceled or refunded after the first use.
  • For groups, payment cannot be exchanged for individual tickets.
  • Free tickets and vouchers are not refundable or exchangeable.
  • The ACC is not liable for damages from transactions and transfers between individuals.
  • Customers are responsible for issues caused by negligence regarding booking and theater regulations. Please note that refund fees may apply depending on the cancellation date.

Copyright(C) Asia Culture Center. All rights reserved

38 Munhwajeondang-ro, Dong-gu, Gwangju 61485, Republic of Korea

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수집내용

  1. 1. 수집이용목적: ‘웹진ACC’ 발송
  2. 2. 수집항목: 이메일 주소
  3. 3. 보유(이용)기간: 2년
  4. 4. 동의거부에 따른 불이익:
    개인정보 수집 동의를 거부하실 수 있습니다. 다만,
    동의하지 않을 경우 ‘웹진ACC’를 받아보실 수 없습니다.
    개인정보는 위 수집·이용 목적 이외의 다른 목적으로 사용하지 않습니다.

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